General FAQ

If you have any additional questions, please feel free to reach out to walk30@best.bc.ca

  • How do I create an account for Challenge Hound?

    Please refer to the “Participant” section of the website and follow the steps outlined under the “General Instructions”.

  • How to install the Challenge Hound App on my smartphone?

    Download the Challenge Hound app from Google Play or the App Store. Follow the steps outlined in the "General Instruction" to create your account within the app. If you have previously set up your account, log in using your email to access the challenge.

  • How to connect my Challenge Hound account to my smart tracking device?

    Once you're on your Challenge Hound account, navigate to the "Apps" section. Depending on your tracker type, click on the "Connect" button. You will be prompted to grant access. Congratulations! You are all set—no more manual data entry required!

    Note: To connect with Apple Health you have to download the Challenge Hound app on your smartphone and login to your account.

    Disclaimer: Please double check your third party/smart device’s permissions regarding data collection and tracking. Please review Challenge Hound’s Privacy Policy as well.

  • I’m an employee at City of New Westminster,City of Vancouver Vancouver, or City of Delta, how should I join the challenge?

    Follow the steps outlined in the "General Instruction" section. In step 6, join the department corresponding to your municipality. That's all!

  • I’m a Vancouver Coastal Health employee. How should I join the challenge?

    Follow the steps provided in the "General Instruction" section. In step 6, join your hospital sub-team. That's all!

  • Can I walk and record more than 30 minutes?

    Absolutely! The more you walk, the more points you can contribute to your city’s tally and boost its chances of winning the Challenge. It might be a great time to plan a hike and log those minutes (maybe hours!) too.

  • Does the Challenge track steps?

    No. The measurement method for the Walk30 Challenge is time instead of (typical) steps. This is done so that we do not exclude people with mobility issues (who face issues recording steps) or do not have access to a step counter to make it a part of the challenge.

  • Do I need to join a team?

    On the initial dashboard, you can select which municipality you would like to participate under. Later, when promoted to choose a sub-team, you should select “An Individual'' if you are not affiliated with any schools, hospitals, municipality, or any major participating organization.

  • Can I create a sub-team?

    No. For increased clarity and a more streamlined data entry and collection process this year, sub-teams are pre-set only for schools, hospitals, municipalities, and participating organizations. Other participants should choose the "An Individual" sub-team to participate as individuals in the challenge.

  • Can I sign up even if I don't live in the sponsoring municipalities?

    Absolutely. Wherever you live or work, you can be a part of the Walk30 Challenge. Just remember to select which city you are walking for.

  • Can we sign up as a family?

    No, We advise that a family does walk together but create an individual account for each family member to log in during their walking minutes. If you have children, please create an account for them and help them log in their walking minutes. Teachers can also register their classes at walk30.ca/schools.

  • How old do I need to be to sign in?

    There is no age requirement to join. We welcome all ages and abilities to the Walk30 Challenge! If you want to walk/roll, you are eligible to join.

    Important Note: Participants under 13 must be added to a parent/guardian account to log their minutes.

  • What happens if I missed out on walking for a day or two?

    No worries. Remember, this is a challenge for your health. Pick it up the next day and keep walking. Every minute counts!

  • What happens if I missed logging my walk?

    You have up to 7 days to log your Active Walking Minutes. Make sure you have selected the correct day to log them on. We recommend having a daily check-in before the end of your day.

  • Can I join the challenge if I use a mobility device?

    Of course! People of all ages and abilities are encouraged to participate. Every minute counts!

  • How much does it cost?

    It is FREE!
    There are no registration or participation fees of any kind. And you can win some cool prizes from our supporters and generous funders.

  • How do you evaluate the program's success?

    The ‘Challenge Hound’ platform allows data to be captured on individual participants—when they walked and for how long. In addition, we conduct a post-event survey to understand how the participants benefited from the program. All this data and feedback help us promote a healthy lifestyle and inform decision-makers on developing more walkable, greener, and livable neighbourhoods.

Elementary School FAQ

If you have any additional questions, please feel free to reach out to walk30@best.bc.ca

  • I’m an elementary school teacher/school group leader. How should I register my students for WALK30?

    We've provided thorough instructions for you! Please refer to Elementary School Sign Up page under ‘How to Join’ at walk30.ca/schools.

  • Can students walk and record less than 30 minutes?

    Absolutely! Any amount students walk goes towards your school’s total, boosting your chances of winning the challenge! Plus you still get all of the physical and mental health benefits of walking!

  • Can groups such as a Walking School Bus join?

    Yes, you don’t necessarily need to sign up as a class specifically. You can still fill out the sign up form with your group name and track the minutes as normal. These minutes will still count towards your school’s total!

  • Does our school/class need to compete for the whole month?

    Your class/school can compete for however long you would like, whether that is 1, 2, 3 or the full 4 weeks. Your chances of winning will be lower the less you compete however you will still be entered to win the participation prize!

  • How accurate does the minute logging need to be for students?

    Please ask your students to do their best when logging their minutes! It can be tricky to keep exact track of their walking minutes so their best estimate is fine.

  • What activities can count towards walking minutes?

    Any activity that involves walking can count toward your total! It is not limited to walking to and from school, and can include gym class, outdoor learning, and any activities outside of school as well.

 How do I register for WALK30?